Business process automation
Map a process from intake to completion, including exceptions and approvals. Automate repeatable steps while keeping a clear owner for decisions that cannot be reduced to rules.
05 / EMBEDDED
Automation & Integration
Connect the systems your team already uses and automate the handoffs that create delay, duplication and avoidable errors.
WHO THIS IS FOR
Problems we help solve.
Operations teams spending time moving information between disconnected business systems.
01
Process automation
Translate repeatable business rules into observable workflows with retries, approvals and exception queues.
02
System integration
Connect CRM, finance, support and product systems through stable APIs and clearly owned data contracts.
03
Document workflows
Extract, validate and route information from forms, email and documents while preserving an audit trail.
HOW AN ENGAGEMENT MOVES
01Map work and exceptions
02Define source-of-truth data
03Automate the highest-value path
04Monitor and improve
ILLUSTRATIVE SCENARIO
Lead-to-delivery automation
- Situation
- New enquiries are copied between forms, email, CRM and project tools, causing missed context and slow follow-up.
- System approach
- An event-driven workflow validates each enquiry, enriches CRM records, creates the delivery task and alerts the right owner.
- What your team receives
- Workflow maps, integration credentials guide, monitoring, exception handling and support runbook.
Specialist support, end to end.
Choose the area you need. We can deliver a focused engagement or connect several capabilities.
n8n
Build n8n workflows that connect APIs, documents and business tools. Define credential ownership, retries and error notifications before the workflow becomes a production dependency.
Make
Create Make scenarios for cross-application handoffs and data synchronisation. Design for duplicate events, incomplete records and clear recovery when an upstream system fails.
Zapier
Connect supported business applications through Zapier automations. Keep triggers focused and document limits, ownership and fallback procedures for business-critical work.
Python automation
Use Python when a workflow needs custom validation, transformation or integration logic. Package the automation with tests, logging and a repeatable execution environment.
Workflow automation
Create observable workflows with statuses, timeouts and exception queues. Operators should be able to see what happened, retry safely and intervene when necessary.
API integrations
Integrate CRM, finance, support and product systems using APIs and webhooks. Define source-of-truth fields, authorization and conflict handling before synchronising records.
Intelligent automation
Add model-assisted extraction or classification where fixed rules are insufficient. Validate outputs and route uncertain cases to a person before changing important business records.
What goes into the work.
We select the stack around your systems, delivery goals and the team that will maintain it.
Engineering skills
Process mapping, API integration, event design, data transformation and exception handling. We define ownership and recovery alongside the automated path.
Tools & platforms
n8n, Make and Zapier for workflow orchestration; REST APIs and webhooks for system connections; existing CRM and operations tools where practical. Credential storage and monitoring are part of the implementation.
Languages & implementation
Python for custom automation and data processing; JavaScript or TypeScript for integration logic; SQL for reconciliation. Low-code workflows still need validation, versioning and documented business rules.
Let’s define your project.
- A clear production architecture
- Lower operational risk
- Faster, repeatable delivery
- Systems your team can own